WORK OBJECTIVE:

This position reports directly to the Chief Diversity Officer and is responsible for the Title VI Plans for Buffalo Niagara International Airport (BNIA) and Niagara Falls International Airport (NFIA), and serves as a friendly, visible face of the NFTA in the community. This role builds and strengthens relationships with residents, employees, community organizations, local businesses, and job seekers, and represents the Authority at events throughout the region. Additionally, responsible for the training and record keeping of harassment and discrimination as well as internal investigations.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. Title VI Program • Responsible for developing, maintaining, and updating the Title VI Plans for BNIA and NFIA in coordination with the Chief Diversity Officer, including annual reviews and full updates at least once every three years for adoption by the Board of Commissioners and submission to the Federal Aviation Administration (FAA). • Monitors NFTA airport programs and activities for compliance with Title VI of the Civil Rights Act of 1964, 49 CFR Part 21, and related nondiscrimination requirements, and reports compliance status to NFTA leadership. • Maintains community demographic data for the affected communities surrounding each airport and helps assess whether existing facilities and planned construction projects could have disparate impacts on communities. • Coordinates the collection of optional demographic information through customer satisfaction surveys, customer complaints, event sign-in sheets, and bids and proposals, consistent with each airport's Community Participation Plan, and maintains the data for review. • Maintains demographic information for members of airport planning and advisory bodies and identifies any disparities compared to the community. • Leads outreach to affected communities by ensuring notices of public meetings and hearings reach all segments of the community through social media, general circulation and community newspapers, email broadcasts, and direct contact with community leaders; maintains records of all notices and outreach efforts. • Supports the Language Assistance Plan for persons with Limited English Proficiency (LEP) by keeping translation and interpretation resources current, maintaining the list of multilingual employees, confirming that notices include instructions for free language assistance, and gathering community feedback on translated materials. • Ensures the Title VI Policy Statement and Plans are distributed to employees, contractors, concessionaires, lessees, and tenants, and that FAA nondiscrimination posters are displayed and maintained in public areas of each airport. • Helps verify that required Title VI clauses are included in contracts, leases, and subcontracts, and assists with the annual audit of subcontracts for nondiscrimination provisions. • Receives and logs Title VI complaints, supports intake and investigation, and helps ensure complaints are forwarded to the Federal Aviation Administration (FAA) within fifteen days of receipt through (FAA) Civil Rights Connect System, with status updates provided until resolution. • Responds to FAA requests for data and records and helps prepare for compliance reviews, audits, and other FAA meetings. • Coordinates Title VI training for new employees and annual refreshers, including language access, complaint referral, and cultural and community relations sensitivity. Community Outreach and Recruitment • Plans, coordinates, and staff NFTA participation at community events, including parades, festivals, races, and career fairs. • Coordinates event logistics, including registrations, materials, displays, giveaways, and volunteer scheduling. • Recruits, organizes, and supports NFTA employee volunteers for community events. • Serves as a welcoming point of contact for community members, answering questions and connecting them with the appropriate NFTA departments and resources. • Tracks event participation and community feedback and prepare summary reports for management. • Build and maintain relationships with community organizations, schools, workforce agencies, chambers of commerce, and neighborhood groups. • Partners with Human Resources Department on recruitment outreach, representing the NFTA at local career fairs, job fairs, and school events. • Build relationships with community educators, business groups, and social and cultural organizations to strengthen outreach and communication. • Collaborates with Public Affairs and other departments to develop outreach materials and share community engagement stories. • Represents the NFTA at meetings with community partners and other government agencies as assigned. • Performs other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

Knowledge of community outreach, event coordination, and relationship building. Knowledge of Title VI of the Civil Rights Act of 1964, 49 CFR Part 21, and Federal Aviation Administration (FAA) Title VI requirements for airport sponsors, including public participation, language access, complaint procedures, and nondiscrimination requirements. Ability to communicate effectively both verbally and in writing, including speaking with the public and small groups. Strong organizational skills and the ability to manage multiple events and deadlines. Ability to exercise judgment and discretion when representing the Authority. A warm, approachable style that helps community members, partners, and employees feel welcome and heard.

PHYSICAL REQUIREMENTS:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds), such as event displays and materials.

ENVIRONMENTAL REQUIREMENTS:

Work is performed in usual office conditions and at outdoor and community event locations, with occasional exposure to weather conditions.

MINIMUM QUALIFICATIONS:

Bachelor's degree and two years' experience in Title VI or civil rights compliance, community relations, public outreach, event coordination, human resources, or a related field, or an equivalent combination of education and experience. A valid New York State driver's license for use of personal automobiles may be required and must be able to obtain airport clearance. Must be skilled in the use of Microsoft Office. Must be available for some evening and weekend events.

NOTE:

Send NFTA employment application, resume and cover letter specifying the job number #197-26-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to: application_intake@nfta.com

OTHER:

The Niagara Frontier Transportation Authority is an Equal Opportunity Employer All people with disabilities are encouraged to apply.