WORK OBJECTIVE:

This position involves leading Metros’s training programs for fixed-route and paratransit operations. Responsible for curriculum oversight, regulatory compliance, instructor supervision, and aligning training with agency goals. This position will report to the General Manager of Bus, Paratransit and Mobility Services. Will represent the company in labor relations matters, as well as interpret and ensure adherence to the CBA. This position will manage all related documentation, track deadlines for required examinations and reports, coordinates with internal departments and external agencies, and support audits or reviews conducted by regulatory authorities. Among other duties, the incumbent will supervise and evaluate Training Instructors, will monitor and enforce terms of the CBA including discipline, and will represent the Company in labor relations matters, as needed or required.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. • Develop and manage all Metro training programs (CDL, new hire, refresher, remedial, regulatory, etc.), monitor the training and instruction of personnel in safe driving practice, passenger relations, fare revenue collection, bus safety, rules regulations and policies. • Ensure training programs prepare employees to perform safely, professionally, and in accordance with agency rules, procedures, and service standards. • Support continuous improvement of bus training programs to maintain consistency, effectiveness, and operational relevance. • Coordinate with HR to maintain new hire class schedule. • Supervise, schedule, and evaluate Training Instructors and ensure effective delivery of training programs. Ensure they are 19-A certified and maintain Certified Examiner status. Monitor and enforce terms of the CBA, including discipline. • Represent the Company in labor relations matters, as needed or as required. • Ensure compliance with FMCSA, FTA, ADA, NYSDMV, NYSDOT, Article 19-A, and other applicable federal and state requirements. • Liaison with NYSDMV. • Oversee Article 19-A compliance, including operator qualifications, certifications, required testing, medical requirements, driving record reviews, and related documentation. • Oversee training and operator qualification records and conduct periodic audits to identify deficiencies and ensure compliance. • Coordinate NYSDMV Article 19-A compliance reviews, regulatory audits, documentation requests, and corrective actions. Ensures audit readiness and internal compliance. • Monitor operator CDL status, endorsements, qualifications, training requirements, and other conditions affecting eligibility to operate Authority vehicles. • Conduct on-road evaluations, operator skill checks, coaching, and remedial training in response to performance, safety, or compliance concerns. • Coordinate with Safety and Operations regarding incidents, investigations, trends, and corrective training; develop and monitor corrective action plans as needed. • Coordinate with Customer Service, EEO, legal and all departments to ensure staff receives all required annual and biannual training. • Create annual training schedules and workforce development plans; schedule and coordinate training classes, evaluations, and testing. • Collaborate with HR and Operations regarding hiring qualification standards, operator onboarding, training needs, and workforce requirements. • Manage the department budget, equipment, training vehicles, curriculum updates, and safety initiatives; assist with CDL training and testing preparation for operators and mechanics.

KNOWLEDGE, SKILLS and ABILITIES:

Strong oral and written communication skills; ability to supervise, manage and direct various transportation work activities simultaneously; analytical ability and accounting skills needed for preparing budget requests and determining equipment needs; ability to operate a computer; planning skills necessary for setting and achieving goals.

PHYSICAL REQUIREMENTS:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

ENVIRONMENTAL REQUIREMENTS:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

MINIMUM QUALIFICATIONS:

Bachelor’s degree in management, education or related field (preferred). Minimum five (5) years experience in transit operations or training or an equivalent combination of education, training, and experience. Strong communication and leadership skills. Must possess and always maintain a valid New York State CDL Class B with passenger and air brake endorsements driver’s license. Must maintain Certified Examiner Status.

NOTE:

TO APPLY: Send NFTA employment application, resume and cover letter specifying the job number #196-26-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to: application_intake@nfta.com Application Deadline: December 1, 2026

OTHER:

The Niagara Frontier Transportation Authority is an Equal Opportunity Employer All people with disabilities are encouraged to apply.