NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International Airport


Title Description: SERVICE PLANNING
Date Posted: 5/24/2022
Deadline: 06/14/2022
Job Number: 073-22-N


This position provides technical planning support to the Service Planning Department through the development of specific project and research assignments. The employee must have knowledge of urban transit planning principles and computer software (word processing, spreadsheet, database, geographic information systems, and presentation software). The employee works with considerable independence and must be proactive and highly organized to effectively perform multiple tasks of a complex nature. The employee meets with community groups, public officials, and members of the public as a representative of NFTA-Metro on issues related to surface transportation and assigned projects.


The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. • Under the direction of the Manager of Service Planning, provide technical assistance in project planning, report development, and ad hoc projects. • Prepares effective technical reports presenting comprehensive research and recommendations. • Performs technical analysis of service effectiveness and efficiency based upon adopted service standards, ridership, cost, revenues, and other metrics. • Acts as the department representative and liaison to the Accessibility Advisory Committee (AAC). • Assist in the development of project policies and procedures to guide the development of a sound transportation plan for the region. • Coordinates with other departments to develop strategic initiatives and build consensus around policies moving forward. • Assist in the development of projects that reduce the use of cars, encourage walking and cycling, and promoting the use of public transport. • Develops plans and policies considering the synergies between fixed-route bus, paratransit, and rail services. • Prepares and presents proposals using PowerPoint or similar programs. • Provides regular monthly, quarterly, and annual reports on planning projects and activities to internal and external audiences. • Work with project managers and various organizations, community groups, municipalities and NFTA departments to ensure the projects are advancing and funding is expended on schedule and grant requirements are met. • Evaluates the benefits and cost of different transportation strategies and initiatives. • Coordinate technical aspects of planning projects with both internal disciplines and external consultants and sub-consultants. • Performs additional duties and tasks as assigned.


Must possess knowledge of the general principles of transportation planning. Knowledge of urban transit planning principles and techniques to analyze service issues and develop solutions. Ability to think analytically and propose and implement new solutions to transit service planning challenges. Advanced knowledge of Microsoft Office computer software (word processing, spreadsheet, database, and presentation software). Ability to learn and utilize new and proprietary software and to modify and customize features to produce output specific to the needs of the Authority. Ability to communicate effectively both orally and in writing, including to public officials and members of the general public.


Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Task may also involve observation or field inspection outside of an office environment.


Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.


Excellent oral and written communication skills. Must be proficient with MS Word, PowerPoint and MS Excel. Working knowledge of geographic information systems (GIS) preferred. Bachelor’s Degree in Urban/Transportation Planning, Geography, Public Administration, or related field, and three years responsible experience in transit planning, planning related activities, or other similar field of practice. Persons with an equivalent combination of education, training, and experience will be considered. Master’s degree in the aforementioned fields preferred.


TO APPLY: Send NFTA employment application, resume and cover letter specifying the job number to 073-22-N: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email:


The Niagara Frontier Transportation Authority is an Equal Opportunity Employer

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Niagara Frontier Transportation Authority
Niagara Frontier Transportation Authority    |    181 Ellicott Street Buffalo, New York 14203    |    716-855-7300    |    TTY/Relay 711 or 800-662-1220TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport