SUPERINTENDENT, FARE SYSTEMS
This professional, administrative and management level position is responsible for the fare collection system operations for NFTA Metro Bus and Rail. The Superintendent, Fare Systems reports to the Manager, Fare Systems and is responsible for the effective day to day management of the MetGo Automated Fare System, oversight of operational issues across rail, paratransit and bus modes, identification, and resolution of issues through established protocols, on-going review of daily revenue and ridership data, sales data, equipment functionality and reliability measurements and other fare system processes. The Superintendent, Fare Systems will monitor activity, invoicing, payments, and relationships with third party vendors, social service agencies, schools, colleges and employers. The Superintendent, Fare Systems will create and utilize reports illustrating trend analysis, deviations, revenue security, equipment reliability and other topics as defined. The Superintendent, Fare Systems will maintain good working relationships with bus and rail operations and technical staff, customer support, money room operations, finance and others involved in the day-to-day MetGo fare system. The Superintendent, Fare Systems will support the Manager, Fare Systems in the ongoing administration of fare technology and systems. Considerable independence of judgment and actions are inherent at this level, and authority is delegated commensurate with this high degree of responsibility. Duties are performed under the direct supervision of the Manager, Fare Systems and are reviewed by conferences and results obtained.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.
• Supports the program management of Fare Collection System operations.
• Monitors, collects data, and provides decision-making support for fare technology and systems. Works across many departments within NFTA & NFTA Metro to coordinate and manage the fare collection system.
• Monitors scheduling of collection, safeguarding, and transportation of transit fare revenue; the supervision of processing, balancing, reconciliation, accounting and depositing of revenue; the supervision of the sale, distribution, and collection of revenue from legacy and electronic sales platforms, third-party sales, and the preparation of accounting and other reports.
• Monitors operational functionality of the MetGo systems, contractor responsiveness to malfunctions or deficiencies and compliance with contract.
• Works with contractors and consultants to understand fare system technology.
• Supports the development of procedures for the security of large amounts of money and the safe transport of transit fare collection.
• Responds to Customer Service queries and supports the distribution of MetGo cards to seniors, disabled and ADA community
• Monitors computerized and manual accounting reports, daily reports, and reports of injuries /unusual circumstances regarding employees or suspicious incidents surrounding fare revenue activities including fraud analysis and investigation.
• Monitors the budget, including overtime usage and requirements, vehicle usage and requirements, equipment needs and usage.
• Supports the completion of all required Metro, NFTA and outside agency reports.
• Maintains liaison and cooperation with other Metro departments and NFTA branches in carrying out assigned responsibilities.
• Performs additional duties and tasks as assigned.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of principles, practices, and techniques for managing elements of a public transportation system. Knowledge of federal, state, and local laws, codes and regulations related to the operation of a public transportation system. Knowledge of principles and practices of administration, supervision, performance evaluation, disciplinary methods, and public relations, in a diverse work environment. Knowledge of budget preparation and administration principles. Knowledge of cash handling and balancing processes and procedures, and related security measures; developing, implementing, and enforcing policies and procedures; accounting procedures including math and computation functions involved in revenue accounting; trend analysis and auditing practices, interpretation and enforcement of departmental rules and regulations; methods and procedures used in various fare collections systems in light rail vehicles, buses, and Paratransit vehicles.
Skill to effectively establish and promote positive relationships with staff, other departments or divisions, vendors, and the general public; promote diversity in interactions with others; establish rapport; exercise tact, self-restraint and persuasion in dealing with a variety of people; maintain a professional manner and demeanor; establish and achieve performance goals; positively and effectively deal with pressure.
Ability to: work in an unstructured work environment, create, prepare, write, and analyze clear and concise manual and computerized reports; read and comprehend written documents; speak directly, clearly, and courteously; listen with comprehension and follow oral/verbal instruction. Ability to be innovative yet practical in identifying and solving problems.
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.
A Bachelor’s degree, in public administration, engineering, IT, business administration/management or a related financial/ business discipline, plus eight (8) years of progressively responsible experience in technology, business development, transportation or finance, including at least five (5) years of supervisory/management experience, or an equivalent combination of education, training and experience.
Send NFTA employment application, resume and cover letter specifying the job number 041-22-NR to:
NFTA Human Resources
181 Ellicott Street
Buffalo, NY 14203
The Niagara Frontier Transportation Authority is an Equal Opportunity Employer