NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International Airport


Title Description: Aviation
Date Posted: 9/20/2021
Deadline: Until Filled
Job Number: 096-21-N
Hourly Rate: Grade 3 ($69,637)
Union Status: Teamsters 264


This position is responsible for administrative and supervisory work in the overall maintenance & operation of the Buffalo Niagara International and Niagara Falls International Airports. An employee in this classification performs a variety of important duties in carrying out programs, including the exercise of judgment when necessary in the interpretation, application and enforcement of airport regulation, policies, security and procedures to ensure effective passenger and public services. Work is performed under the direction of the Airport Terminal Superintendent. Assignments are made orally or in writing. Work performance is reviewed through observation of results obtained, conferences and periodic reports or evaluations. The incumbent will be expected to work any shift at the discretion of the Manager.


The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. • Supervises, evaluates, coaches, mentors, trains, disciplines and motivates subordinate staff. • Assists in planning the overall maintenance and custodial efforts for the airport terminal building. • Performs analytical administrative duties to include comprehensive reports and daily logs. • Serves as liaison with airport tenants and concessionaires to determine and satisfy facility requirements. • Performs inspection of airport facilities as required. • Routinely interacts with the public and provides assistance as needed. • Acts as Airport Terminal Superintendent during his/her absence. • Performs other duties as required.


Knowledge of personnel management practices and customer service principles. Knowledge of and experience in administration and interpretation of collective bargaining principles. Must possess skills in exercising a high degree of judgment, discretion and decision making necessary to achieve organizational objectives. Ability to communicate effectively, both orally and in writing with an emphasis on tactfulness and diplomacy in order to maintain effective working relationships with airport tenants, concessionaires, customers and employees. Ability to effectively multi-task while working in a fast-paced environment.


Tasks involve the ability to walk 90% of time during an eight-hour shift, and to lift, push and/or pull objects up to 25 pounds.


Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.


A Bachelor’s degree in business management or a related field, and a minimum of five (5) years’ experience directly supervising others, working in customer relations, and in building maintenance and operations, or an equivalent combination of education, training, and experience. Airport or airline operations experience preferrable. Must be able to obtain and maintain a SIDA badge/ US Customs and Border Protection Seal. Must successfully pass testing in Basic Microsoft Word and Basic Microsoft Excel. Must possess working knowledge of Microsoft Access software.


Send NFTA employment application, resume and cover letter specifying the job number 096-21-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to:


The Niagara Frontier Transportation Authority is an Equal Opportunity Employer

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Niagara Frontier Transportation Authority
Niagara Frontier Transportation Authority    |    181 Ellicott Street Buffalo, New York 14203    |    716-855-7300    |    TTY/Relay 711 or 800-662-1220TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport