NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International Airport

COMPUTER NETWORK TECHNICIAN


Title Description: INFORMATION TECHNOLOGIES
Date Posted: 7/7/2021
Deadline: Until Filled
Job Number: 087-21-N
Branch:
Union Status: ILA Local 2028

WORK OBJECTIVE:

Under the direction of the Chief Information Officer, is responsible for the maintenance of computer hardware, network equipment and printers used by NFTA and NFT Metro employees.

ESSENTIAL FUNCTIONS:

• Provide technical assistance and support for incoming queries and issues related to computer systems, applications, and hardware during field visits or dispatches. • Use best practice troubleshooting skills to resolve issues. • Provide support in person and by phone, including software, hardware, printers, peripherals, audio visual, wired and wireless network troubleshooting. • Write and maintain process documentation. • Provide end user training when appropriate. • Image, configure, and deploy Windows workstations and laptops with all appropriate software and drivers. • Use in house management applications to ensure PC’s are running efficiently. • Administration of all Microsoft Office Products; gain familiarity with administration of authority applications. • Respond to support requests and assist in troubleshooting and problems as the arise. • Document events and problems and their resolution in tickets. • Execute follow up with customers to ensure issue has been resolved. • Excellent oral and written communication skills are required. • Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars. • Manage/update asset inventory of all desktops, laptops, peripherals, printers and other IT assets. • Become advanced users of the core department systems like ticketing, asset management, system monitoring, and other tools needed to perform job. • Ability to work independently and remotely and travel between sites throughout the NFTA.

KNOWLEDGE, SKILLS and ABILITIES:

• Ability to troubleshoot, test, repair, and service technical equipment. • Need to be able to troubleshoot hardware and software issues with printing, scanning, and faxing. • Knowledge of repairing equipment and replacing faulty parts. • Ability to problem-solve. • Excellent organizing and time-management skills. • Customer-oriented and cool-tempered.

PHYSICAL REQUIREMENTS:

Tasks involve the ability to exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to 75 pounds.

ENVIRONMENTAL REQUIREMENTS:

Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.

MINIMUM QUALIFICATIONS:

• Associate degree in Information Systems Management and two years of relevant work experience or an equivalent combination of education and experience. • Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge. • Strong working knowledge of Windows 10. • Good working knowledge of systems hardware (PC, Multifunction Printers, Scanners, Mifi’s, WiFi, Mobile Devices, VOIP phones, etc.). • Knowledge of Active Directory and Microsoft Exchange administration. • Must pass all background checks including those needed by the TSA and CBP for airport clearances. • Need personal vehicle that will allow travel between sites. • Prior to appointment, must receive a passing score on the required aptitude tests.

NOTE:

Send NFTA employment application located at jobs.nfta.com, resume and cover letter specifying the job number 087-21-N to: application_intake@nfta.com

OTHER:

The Niagara Frontier Transportation Authority is an Equal Opportunity Employer

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Niagara Frontier Transportation Authority
Niagara Frontier Transportation Authority    |    181 Ellicott Street Buffalo, New York 14203    |    716-855-7300    |    TTY/Relay 711 or 800-662-1220TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport