MANAGER, FARE SYSTEMS
|$68,162 - 102,245
This professional, administrative and management level position is responsible for the fare collection system operations for NFTA Metro Bus and Rail. The Fare Systems Manager reports to the Deputy Director of Public Transit and is responsible for the effective development, procurement and implementation of next generation fare collection equipment and systems, as well as applying industry best practices to all fare systems operations. The Fare Systems Manager will work with transit industry vendors and developers to customize, implement, and operate a best-in-class solution for NFTA Metro Bus and Rail. The Fare Systems Manager is also responsible for the ongoing administration of existing fare technology and systems. The incumbent has direct supervisory responsibility over fare systems staff. Considerable independence of judgment and actions are inherent at this level, and authority is delegated commensurate with this high degree of responsibility. Duties are performed under the direct supervision of the Deputy Director of Public Transit and are reviewed by conferences and results obtained.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.
• Program management of Fare Collection System development, implementation and operation. Involved with all aspects of the delivery and operation of new fare collection system and administration.
• Effectively manages and provides decision-making support for fare technology and systems. Works across many departments within NFTA & NFTA Metro to coordinate and manage the fare collection system.
• Manages the supervision and scheduling of collection, safeguarding, and transportation of transit fare revenue; the coordination of processing, balancing, reconciliation, accounting and depositing of revenue; the supervision of the sale, distribution and collection of revenue from ticket and pass sales, and the preparation of accounting and other reports.
• Works with vendors to understand fare system technology advances and industry offerings.
• Communicates with peer agencies to understand their solutions and lessons learned in fare system delivery and operation.
• Develops proposals and program plans for new fare systems procurement and implementation including goals, scope, budget, deliverables, resources, schedules, timelines, methods for measuring results, security and risk assessment.
• Manages the development of procedures for the security of large amounts of money and the safe transport of transit fare collection.
• Manages and collaborates with staff in identifying malfunctioning fare boxes, revenue vaults and investigates incidents pertaining to defective fare boxes, fare gates, ticket vendor machines and change machines.
• Manages and supervises the preparation and review of computerized and manual accounting reports, daily reports, and reports of injuries /unusual circumstances regarding employees or suspicious incidents surrounding fare revenue activities including fraud analysis and investigation.
• Monitors the budget, including overtime usage and requirements, vehicle usage and requirements, equipment needs and usage.
• Supervises assigned staff, completes and submits employee performance evaluations on schedule, oversees and assures proper training of new personnel in unit procedure and use of equipment.
• Completes all required Metro, NFTA and outside agency reports.
• Maintains liaison and cooperation with other Metro departments and NFTA branches in carrying out assigned responsibilities.
• Monitors and manages outside vendor contracts and services to ensure contractor adherence to contract.
• Performs additional duties and tasks as assigned.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of principles, practices and techniques for managing a public transportation system. Knowledge of federal, state and local laws, codes and regulations related to the operation of a public transportation system. Knowledge of principles and practices of administration, supervision, performance evaluation, disciplinary methods and public relations, in a diverse work environment. Knowledge of budget preparation and administration principles. Knowledge of cash handling and balancing processes and procedures, and related security measures; developing, implementing and enforcing policies and procedures; accounting procedures including math and computation functions involved in revenue accounting; interpretation and enforcement of departmental rules and regulations; methods and procedures used in various fare collections systems in light rail vehicles, buses and Paratransit vehicles.
Skill to effectively establish and promote positive relationships with staff, other departments or divisions, vendors, and the general public; promote diversity in interactions with others; establish rapport; exercise tact, self-restraint and persuasion in dealing with a variety of people; maintain a professional manner and demeanor; establish and achieve performance goals; positively and effectively deal with pressure.
Ability to: schedule, train, and review employees' work performance; structure/encourage a professional work environment, motivate employees to maximum performance, create, prepare, write, and analyze clear and concise manual and computerized reports; read and comprehend written documents; speak directly, clearly, and courteously; listen with comprehension and follow oral/verbal instruction. Ability to be innovative yet practical in identifying and solving problems.
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.
A Bachelor’s degree, in public administration, business administration/management or a related financial/ business discipline, plus ten (10) years of progressively responsible experience in business development, public transportation or finance, including at least five (5) years of supervisory/management experience, or an equivalent combination of education, training and experience.
Master’s degree preferred.
Send NFTA employment application, resume and cover letter specifying the job number 108-23-N to:
NFTA Human Resources
181 Ellicott Street
Buffalo, NY 14203
Or email to: firstname.lastname@example.org
Application Deadline: September 28, 2023
The Niagara Frontier Transportation Authority is an Equal Opportunity Employer