NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International Airport


Title Description:
Date Posted: 6/22/2020
Job Number: 080-20-N


This is responsible administrative and technical work in the investigation, negotiation and settlement of public liability, property damage, and bodily injury claims. An employee in this class is responsible for performing these functions within operational procedures that have been developed and has the ability to interpret and apply laws and regulations to case scenarios and maintain working relationships with attorneys, physicians, insurance companies, governmental agencies and the public. Assignments are generally broad in scope with frequent opportunity for exercising independent judgment in making claims management decisions subject to final review and approval by the Senior members of the Claim Dept. or Claim Manager.


The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. • Assists in organizing and reviewing the investigation, negotiation and settlement of a variety of claims; reviews accident reports, losses and litigation claims; and provides intra-departmental personnel with technical advice and assistance with regard to claim activity and accident information. • Investigates liability claims, no-fault claims, and other claims involving personal injury or property loss/damage; investigates scene of the accident, takes detailed statements from involved parties, photographs evidence to document investigation files, peruses video evidence, performs other research as necessary. • Inspects damage to structures, motor vehicles, and heavy equipment; reviews repair estimates; reviews medical records and determines value of claim and coverage applicable; prepares a cost benefit analysis for settling claims. • Represents NFTA at Arbitration and small claims court hearings; negotiates settlement claims up to an authorized limit or makes recommendations for settlement; attends trials and mediations as necessary. • Assists in processing all claims from initial report to final disposition and responds to all inquiries in a timely fashion. • Prepares oral and written reports as well as arbitration submissions. • Negotiates with individuals, insurance companies and attorneys to affect an equitable settlement, and collects subrogation/loss transfer/ restitution monies. • Confers with appropriate doctors, lawyers and insurance carriers. • Serves as a contact for contracted adjusters, investigators and outside legal counsel.


Knowledge of state insurance rules and regulations. Knowledge of medical and legal terminology. Knowledge of reference materials in the field of casualty and loss. Knowledge of laws relating to no-fault and negligence. Knowledge of claims investigation methods and techniques. Skilled in research techniques. Ability to communicate effectively, orally and in writing, with employees, upset and/or irate individuals, defense and claimant counsel, doctors, judges and insurance carriers. Ability to establish and maintain effective working relationships with employees, the public, attorneys, and professional and private organizations. Ability to determine value of a claim and negotiate equitable settlements. Ability to prepare written reports. Ability to process claims and to respond to inquiries in a timely manner. Ability to read and understand estimates and medical reports and records. Ability to navigate Access databases and use Word and Excel to produce documentation.


Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).


Work is performed in both usual office conditions and in the field with exposure to extreme weather conditions. May also be exposed to distraught individuals who disagree with the Authority’s position and will visit all types of urban areas.


A Bachelor’s degree and two (2) years professional experience in claims, or an equivalent combination of related education, training and experience. A valid New York State driver’s license and ability to obtain a Notary license. Must have personal vehicle available daily to use in the performance of job duties.


Send NFTA employment application, resume and cover letter specifying the job number 078-20-N to: NFTA Human Resources 181 Ellicott Street Buffalo, NY 14203 Or email to:


The Niagara Frontier Transportation Authority is an Equal Opportunity Employer

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